NAG 5's Privacy Policy

NAG 5 (https://nag5.app) is a trusted online gaming and Sports Betting platform in Bangladesh. We place the highest importance on our members' privacy. This Privacy Policy will explain how NAG 5 What data is collected, how it is used, and how well it is protected.

NAG 5By accessing the website or creating an account, you agree to this Privacy Policy. If you haven't had a chance to read it, please do so before using the platform.

NAG 5During registration and while providing services on, we may collect the following types of information:

We never collect your full bank account details, credit/debit card numbers, or PIN. NAG 5's payment process is handled entirely through mobile banking.

NAG 5 collects information in several ways:

• Directly from you: At the time of registration, during account updates, and when contacting support.
• Automatically: Through cookies, log files, and tracking technologies while you use the platform.
• Via Third Parties: Verification information from partner services involved in KYC checks or payment processing.

NAG 5 Collected data is used strictly for defined purposes. We never use your information for anything beyond what is necessary.

• For creating, verifying, and managing your account.
• To process deposits, withdrawals, and financial transactions.
• To ensure platform security and prevent fraud.
• To provide customer support and resolve your complaints.
• To inform you about relevant promotional offers and bonuses (subject to your consent).
• To meet legal obligations and satisfy regulatory requirements.
• To improve the platform and enhance the overall user experience.

If the purpose for using your data changes, we will notify you in advance and obtain fresh consent where required.

NAG 5 Your personal information is never sold. However, limited data may be shared with third parties in certain specific circumstances:

• Payment Processor: Mobile banking providers such as bKash, Nagad, or Rocket will receive the information necessary to complete transactions.
• KYC Provider: Certain documents may be shared with authorized third parties for identity verification purposes.
• Legal Authorities: We are legally required to disclose information in response to a court order or a valid request from a government authority.
• Anti-Fraud System: Certain data may be processed for fraud detection purposes.

NAG 5 We follow the highest industry standards to protect your information. Our security infrastructure includes:

• All data transfers are secured with 256-bit SSL/TLS encryption.
• Data at rest is stored in encrypted databases.
• Servers and network are monitored 24/7.
• Regular security audits and penetration testing are conducted.
• Automatic alerts and blocking on suspicious login attempts.
• Only a limited number of staff can access sensitive data (least-privilege access).

NAG 5 Cookies are used to enhance your browsing experience. They are small text files stored in your browser.

• Essential Cookies: To maintain your login session and ensure platform security — the platform cannot function properly without these.
• Functional Cookies: To remember your preferences, such as language settings.
• Analytics Cookies: To understand and improve how the platform is used.

You can delete existing cookies or block new ones at any time through your browser settings. Please note that disabling essential cookies may prevent you from logging into your account.

NAG 5 Your data is retained only for as long as necessary. Information tied to an active account remains available while the account is active.

• Even after account closure, financial transaction records may be retained for up to 5 years as required by law.
• KYC documents are retained for a minimum of 3 years after account closure.
• Gaming and betting history is retained for a minimum of 5 years.
• Once the applicable retention period has passed, data is automatically deleted or anonymized.

NAG 5 Even though we store your data, you remain its owner. You have the following rights:

To exercise any of these rights, email us at [email protected]. We will respond within 30 business days.

NAG 5 We never intentionally collect information from individuals under 18. If we suspect or are informed that a minor has registered, we immediately close that account and delete all associated data.

If you believe that a minor in your family NAG 5 please contact our support team immediately.

For any questions, concerns, or complaints regarding our Privacy Policy, please contact us directly. NAG 5 Always ready to answer your questions openly and honestly.

This Privacy Policy was last updated on 1 January 2026. Any future changes will be reflected on this page with a revised date.